Order Processing Time
We aim to dispatch all orders within 3-5 working days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
Important: During peak season, delays to our usual processing times are expected to occur. Please allow an extra 5 working days before contacting our Customer Service Team via firstname.lastname@example.org.
Shipping Within Australia
Goods ordered online will be delivered within approximately 5-7 working days. Free shipping Australia wide is available on all orders over $150. A flat rate of AU$10.00 postage and handling will be charged for any order under $150.
Shipping to New Zealand
Goods ordered online will be delivered to New Zealand within approximately 10-15 postal working days and will incur a AU$15.00 postage and handling charge.
Important: Orders over NZ$200 will incur import taxes in New Zealand. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.
Before placing an order, we encourage customers to use the NZ Customs Duty Estimator to avoid unexpected charges.